In this era of artificial intelligence and the internet of things, it is quite common that everybody is focusing on automation and diminishing human intervention in various processes. Though IVR is one very common solution for the decreasing manpower in supporting system or helpline from the decade, it is quite difficult and lengthy process to integrate it with web solution to do automated processing based on user voice or key input on the call. Twilio comes up with the Twilio Studio which is a very effective solution with drag and drop option to create various flows and initiate HTTP requests to trigger actions based on user input.
This article will help you to understand How to use Workbench environment in Salesforce for getting URL in REST API calls, REST Explorer panel of salesforce workbench, REST API call for fetching any data and Query understanding and pass queries with Salesforce REST API.
Workbench is a collection of tools for interacting with your Salesforce through the API. Workbench provides a friendly environment especially for Salesforce APIs, it’s the perfect way to go deeply go inside and test your API's before you’re finalized your actual code integration.