In this era of artificial intelligence and the internet of things, it is quite common that everybody is focusing on automation and diminishing human intervention in various processes. Though IVR is one very common solution for the decreasing manpower in supporting system or helpline from the decade, it is quite difficult and lengthy process to integrate it with web solution to do automated processing based on user voice or key input on the call. Twilio comes up with the Twilio Studio which is a very effective solution with drag and drop option to create various flows and initiate HTTP requests to trigger actions based on user input.